When does Aistė answer?

Aistė takes inbound calls around the clock - day, night, weekends and public holidays. Unlike outbound calling, taking inbound calls is not limited to a working-day time window.

What questions can Aistė answer?

The topics we agree in advance. Together we define what she explains, what she asks and what information she gives; beyond those bounds she does not improvise.

What happens when a question falls outside the agreed scope?

Aistė captures the request and flags the call as needing human attention. After the call your team sees the structured record and can get back to the caller.

Can I use my existing number?

Yes. You can forward your publicly advertised number to our receiving number - customers keep calling the same number. The alternative is a new number that we assign.

How do I get the call results?

After each call the dashboard shows the call outcome, a summary and a transcript. The same events can be delivered to your systems by signed webhook requests or read through the API.

Can Aistė book a conversation?

Yes. When the call ends that way, a time can be booked straight into your calendar, and the booking stays visible among the call results.

Does this service replace a customer-service team?

No. Aistė takes calls and captures requests, while people handle what needs judgement, an exception or accountability.

Customer service · Inbound calls

AI call centre services for inbound calls

Customers call when the team cannot pick up - in the evening, at the weekend, during a rush. Aistė, an AI voice agent that speaks your customers' language, answers customers who call your number: day, night, weekends and public holidays. She answers the topics agreed in advance and captures the request, flagging anything that needs human judgement for your team.

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How it works

What the call centre service covers

Inbound calls in your customers' language

Aistė answers your customers in Lithuanian, English or another European language and adapts to their answers in real time.

Agreed conversation instructions

How Aistė introduces herself, how the call runs and what is said in each situation - agreed before launch.

Answers to the agreed topics

Opening hours, service terms, how an order progresses, the usual pricing questions - you set the scope, and Aistė stays inside it.

Request capture

The caller's question or request is written down as a structured record, not a free-form note someone has to decode.

Flagging for a person

When a question falls outside the agreed scope, the call is marked as needing human attention.

A structured result

Every call ends with an outcome, a summary and a transcript in your dashboard.

What a day with an AI call centre looks like

Incoming call activity

Calls from early morning

Customers call your usual number. The chart shows how many calls Aistė answered each morning hour.

Calls answered

Morning calls: 26
Human help needed: 6

How an inbound call is handled

A customer calls your number
The call reaches Aistė through the agreed number setup - either your existing number forwarded, or a new one.
Aistė answers and listens
The call opens by disclosing that the caller is speaking with an AI. Aistė then runs the call on the agreed instructions and answers the defined topics.
The request is captured or flagged
What fits the agreed scope is handled per the instructions. What does not is written down and flagged so a person can pick it up after the call.

What changes for your team

Calls are answered while the team is busy, at lunch, or already done for the day

Calls flagged “needs a person” rise to the top of the team's queue

Requests arrive structured - no hurried notes to decipher

You see the exact wording, so you can refine the answers around what customers actually ask

Every conversation leaves a record in the dashboard, so a request does not disappear with the call

Data, integrations and transparency

Data transfer and integrations

A public API with keys. Signed event webhook requests into your systems. Structured call events and outcomes. A booking into your calendar when the call ends that way.

There is no direct CRM connector - data travels through the API and signed webhook requests, so you can route it into your own tools.

When a call has to end with an agreed time, the related service is the reservation management service.

Transparency, privacy and data

Every call opens by disclosing that the caller is speaking with an artificial intelligence. After the call a summary and a transcript are stored - both visible in your dashboard.

Data moves only through supported technical paths - the API and signed webhook requests. When a caller asks for a person, the call is flagged and passed to your team.

How we use artificial intelligence is described on the AI transparency page. Personal data handling is described in the privacy policy.

Frequently asked questions

Yes. Aistė holds the conversation in Lithuanian, English or another European language, understands answers and adapts in real time. Every call opens by disclosing that the caller is speaking with an artificial intelligence.

Let us check whether it fits your calls

We will go through which topics recur in your calls, the hours you need covered, how to connect the number, and whether this service suits your case at all.

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